Terms and conditions

By using this website, you agree to the terms and conditions established by Guías y Baquianos Tour travel agency, which is not responsible for defects or possible failures that its platform may present. Under no circumstances can the agency be held liable for any direct or indirect damage.

SALES POLICIES

It is the client's right and responsibility to understand all terms and conditions of the tourism products and/or services being offered.

Guías y Baquianos Tours is accountable for all the tourism services it promotes or advertises, supervising the execution of each tour.

Sales are monitored through follow-up calls to suppliers and clients to verify compliance and satisfaction.

Tourism services sold are supported by service orders, where the client, when making a claim, must consider the clauses stated in the service order receipt and/or the website.

The client is entitled to a refund when:

• The agency did not fulfill what was offered, or the provider failed to deliver the services.
• The client made a reservation in advance but canceled at least three (3) days prior to the tour date.
• The client made a reservation in advance but canceled the tour on the same day due to illness, death, or a calamity. *Note: 30% of the total tour price will be charged for administrative and operational expenses.

The client is not entitled to a refund when:

• They did not show up at the start of the tour (no-show), which will incur a penalty of 100% of the total value of the sold tourism service.
• The purchase was made through the website, where 10% of the reservation amount will be deducted by default. Unforeseen events beyond the company’s control, such as environmental factors, road closures, denial of access to a tourist site by authorities, flight cancellations or delays, lost luggage, or closures of ports, airports, and hotels, are excluded.
• A calamity or accident occurs during the tour; in the case of Ciudad Perdida tours, *Note: 100% of the total tour price will be charged.

The Agency conducts post-sale follow-ups through satisfaction surveys, emails, and feedback on social media platforms such as Tripadvisor, Facebook, and Instagram, to gauge clients' perceptions of the service provided.