Sales policies for the lost city trek

Code of Ethics:

The sale, advertising, and promotion of tourist services aimed at the abuse and sexual exploitation of minors are not allowed.

Discriminatory, disrespectful, threatening, defamatory, intimidating behavior, or any other conduct that could in any way infringe upon the freedom of belief or individual expression of our internal and external clients is not permitted.

It is prohibited for sales advisors or any employee of the agency to request any type of commission, money, or incentives from suppliers.

Behaviors that imply privileged or discriminatory treatment or that provide direct or indirect personal benefits must be avoided.

Complaints or disputes between agency employees must not be perceived by the client.

PAYMENT POLICIES

Clients may make payments for tourist services before starting the tour in the following ways:

In-person: Payments can be made in cash or by debit or credit card.

Online: Via a payment link sent to the client’s email.

Other methods: Deposit, bank transfer, Efecty, or Baloto payment points.

If the client wishes to make a reservation through the Agency’s website, they must make a 10% payment at least 24 hours in advance, subject to availability.

The Agency accepts payments in Colombian pesos, U.S. dollars, and euros. *Payments made in foreign currencies will be reviewed according to the daily TRM exchange rate.

At Guías y Baquianos Tours, extending credit to clients is strictly prohibited.

GUARANTEE POLICIES

The quality of the tourism product or service is guaranteed primarily through excellent customer service, the efficiency in providing information, and the quick response to clients’ requests. This includes the attention provided by the guides to the tourists and the safety and information given to them, as well as personal and commercial references from clients who have used the agency’s services.

Clients can contact the agency through various communication channels to report complaints, suggestions, or claims about the service provided, via:

The website, by writing to [email protected], by phone at the numbers: +57 3167458947, +57 3176611635, +57 5 4319667, or in person at our office.

Additionally, they can report issues through satisfaction surveys.

All complaints, claims, or suggestions reported by clients will be addressed within a maximum of seven (7) business days, promptly resolving any issues encountered.

LOYALTY POLICIES

External Clients:

Providing Ciudad Perdida Tour clients with added value, such as gifts that create lasting memories of their experience and demonstrating how important they are to the Agency.

The agency's positioning and years of experience as tourism service providers stand out compared to competitors.

Quick responses from advisors through various channels and the payment facilities offered by the agency to our clients.

Internal Clients:

At Guías y Baquianos Tours, we maintain excellent relationships with our employees, fostering a positive work environment, open communication, flexible schedules and permissions, job support, recognition of their work, and celebration of special dates.

Our staff is highly trained and oriented, as we provide them with the necessary information, build trust, and contribute to the improvement and growth of our Agency.

AGAINST CHILD PORNOGRAPHY

In accordance with Law 679 of August 3, 2001, issued by the Congress of the Republic, which establishes provisions to prevent and counteract the exploitation, pornography, and sexual tourism involving minors, as outlined in Article 44 of the Constitution:

As established by this Law, all individuals must prevent, block, combat, and report the exploitation, lodging, use, publication, dissemination of images, texts, documents, audiovisual files, the improper use of global information networks, or the establishment of telematic links of any kind related to pornographic material or activities involving minors.